Privacy statement
Ensuring your privacy is protected
Mutual Solutions Australia is subject to privacy laws covering the collection and handling of personal and sensitive information took effect. The laws ensure that organisations clearly outline what type of information they hold, the reasons this information is held, the way in which it is used and in what circumstances it is disclosed.
Mutual Solutions Australia and its subsidiaries respect your right to privacy and value the trust you place in us to handle your personal and sensitive information.
This message explains how Mutual Solutions Australia is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) which incorporates the amendments made to it by the Privacy Sector Act 2000 (Cth).
What personal information does Mutual Solutions Australia need to collect?
We only collect information that is needed to assist us in providing a service to you. Generally we keep a record of:
- Information that identifies you, such as your name and address
- Sensitive information concerning your injury management, return to work and OHS policy and procedures
Information is collected directly from you. Where information from third parties needs to be obtained, it is done following your consent.
How does Mutual Solutions Australia use this information?
Information collected is used for the purpose of assessing your injury management, return to work and OHS policies and procedures.
Disclosure of your personal information to third parties
Following your consent information can be disclosed by Mutual Solutions Australia to third parties where this information assists with providing the service. You can also request we disclose information to another person acting on your behalf.
These third parties are also bound by confidentiality and non-disclosure principles and are prohibited from using your information for any other purpose. We also ensure that they are aware of our obligations and agree to be bound by these obligations.
What are your rights?
Mutual Solutions Australia aims to maintain personal information that is accurate, current and complete.
If you would like to update information currently held by us, access your personal information or have concerns about the way that your information has been managed please contact us.